Shipping & Returns
Flat rate $6.50 shipping (except Hawaii & Alaska)
FREE SHIPPING for purchases of $40.00 in the continental USA.
Shipping time: 5 – 10 business days after order is processed.
Import duties, charges and taxes vary from country to country and are not included in the item price or shipping cost. These costs are the buyer’s responsibility and we are unaware of how much your country will charge. Please check with your country’s customs office to determine what additional costs may be prior to purchasing. Customs is handled differently in every country. It should be noted that there is a possibility that they can choose to hold or reject your item at any time resulting in further delay. Doll Hospytal Cosmetics has no control over this and highly recommends customers to check with the applicable customs office prior to placing an order. We will not declare any items as a lower amount or mark as a gift for lower fees, as such action is illegal.
Doll Hospytal Cosmetics will not reimburse customer for any portion of the price of goods purchased, the cost of shipping, taxes, customs or any other fee on orders undelivered due to recipient refusal. If your package is returned to us, we will only refund the product price, shipping charges are non-refundable.
International shipping rates are as follows:
Orders up to $60 ship for $15.00 (CANADA $12.00)
Orders from $60 - $80 ship for $20.00 (CANADA $14.00)
Orders from $80 - $129 ship for $24.00 (CANADA $16.00)
Orders over $130 + will have FREE SHIPPING
Doll Hospytal Cosmetics is confident that you will love our products. It should be noted that although we try to accurately depict and represent the colors of the products, the actual colors you see will depend on your monitor. We do not accept returns because you do not like the color.
We will accept returns on unopened items within fourteen (14) days of the purchase date for a full refund, minus the shipping cost. Customer is responsible for return shipping cost. Sale items & discounted items are final sale. There are no exchanges at this time.
Refunds will be credited to the original credit card used for payment. Please allow 5-10 business days from the return shipping date for your account to be credited. Shipping and handling are not refundable.
If your package is confirmed delivered from USPS and you think your package may have been lost, stolen, or damaged, kindly file a claim with your local post office. Thank you for understanding.
Due to the increased shipping costs, we are unable to accept international returns or exchanges.
Please contact us for any additional return details at: firstname.lastname@example.org.